Which factor should a Consultant consider as part of the migration strategy?

As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database.

Which factor should a Consultant consider as part of the migration strategy?
A . Convert any articles containing HTML into plain text before importing because HTML is NOT supported in any article field types.
B . Verify that each article type has field level security on all fields set to read-only prior to import, in order to prevent any loss of data.
C . Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content.
D . Prepare a single .csv file that can be used to migrate all articles types at once and include with a properties file in a .zip for import.

View Answer

Answer: C

Explanation:

Ensuring that each existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content is a factor that a consultant should consider as part of the migration strategy for Knowledge articles. An article type is a template that defines the layout, fields, and data categories for an article. An article type can be customized to suit different types of content or audiences. When migrating articles from an external database to Salesforce Knowledge, it is important to ensure that there is a matching article type for each existing article type in Salesforce Knowledge, so that the articles can be imported without losing any information or formatting.

Verified Reference:

Service Cloud Consultant Certification Guide & Tips, Article Types Overview