How do you design the solution to handle this requirement?

At XYZ Corp, multiple ClaimUnit sub case types are spun off from a parent Claim case. User retrieve ClaimUnit assignment using Get Next Work based on the average time to resolve each sub case type. Assignments associated with sub case types that tale longer to resolve on average should be retrieve first. The average time to resolve sub case types will change over time.

How do you design the solution to handle this requirement?
A . Increase subcase urgency based on ClaimUnit type prior to the workbasket assignment. Specialize the Service Level Rule by ClaimUnit case type.
B . When the SLA’s goal is reached, have an escalation Activity adjust the claim urgency in proportion to the average time to resolve ClaimUnit cases.
C . Implement a GetNextWork solution based on case deadline and ClaimUnit type. Specialist the service Level Rule by ClaimUnity case type.
D . Store the average time to complete sub case types in a table. Customize GetNextWork list view by joining to this table and use this value for ordering the results.

View Answer

Answer: B