Which two steps should be completed to meet this request?

exams CRT-261 V1 CRT-261 exam 0 Comments

A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.

Which two steps should be completed to meet this request? Choose 2 answers
A . Enable Work Orders.
B . Create an Entitlement Process.
C . Set up Milestones.
D . Configure Service Contracts.

Answer: B, C