Which two things will happened?

exams CRT-261 V1 CRT-261 exam 0 Comments

A Service Rep transfers a Live Agent Chat to another Rep.

Which two things will happened?
A . The Customer is shown the new Rep’s name
B . Both Service Reps can chat with the customer
C . The chat transcripts and case are transferred
D . The Customer doesn’t know they were transferred

Answer: A, C