Which two feature should the consultant recommend as part of the deployment?

Universal containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.

Which two feature should the consultant recommend as part of the deployment?
A . Select two Twitter or Facebook accounts.
B . Create and assign permission sets to give agents social account access.
C . Retrieve Social Studio credentials.
D . Enable the Moderation feature to automatically create cases from posts.

View Answer

Answer: A, B