Which initial step would the newly appointed HR Manager take to gain more information about possible causes?

After a public scandal of quid-pro-quo sexual harassment allegations, it has been discovered that the Crunch organization has several dysfunctional problems inclusive of no transparency, bias, micromanagement, lack of clear values, and poor supervision.

Which initial step would the newly appointed HR Manager take to gain more information about possible causes?
A . Third-party administered survey
B . One-on-one employee interviews and focus groups
C . HR Audits and workplace investigations
D . Institute a confidential harassment hotline

View Answer

Answer: A

Explanation:

The "initial" step is to have a third party conduct a survey to determine the issues and causes facing the organization without bias or prejudice. Note that organizations use focus groups to leverage employee survey results. While surveys are effective at providing the initial quantifiable data, focus groups are then used to enrich these results by revealing the more qualitative perspectives behind the numbers.

Note that options that seek to institute a solution before determining the possible causes are premature and lack the foundation of determining the issues at hand.