How do you configure a solution to ensure the email Includes the case ID for the survey?

A survey is sent to a customer via email.

How do you configure a solution to ensure the email Includes the case ID for the survey?

Available Choices (select all choices that are correct)
A . Create a required field for the case ID that must be entered by a user during the case process prior to sending the email
B . Use the Insert Property feature of a Send Email step to add the case ID when composing the custom message
C . Create a process using the Send Email step allowing representatives to quickly add the case ID to the email
D . Call a data transform to copy the case ID from pyWorkPage to the email

View Answer

Answer: B

Explanation:

To ensure the email includes the case ID for the survey, you can use the Insert Property feature of a Send Email step to add the case ID when composing the custom message. This way, you can dynamically insert the value of any property in your email message.

Reference: https://community.pega.com/knowledgebase/articles/case-management/88/sending-emails