You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.

You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.

To meet this requirement you need to set the_____________ in the service level to 3 days Available Choices (select all choices that are correct)
A . goal
B . passed deadline
C . deadline
D . urgency

View Answer

Answer: C

Explanation:

To meet this requirement, you need to set the deadline in the service level to 3 days. The deadline defines when to take action because a step or case is past due. The deadline interval is measured from when an assignment is ready for a user.

Reference: https://academy.pega.com/topic/deadline-interval/v1