Which statement describes the possible root cause of this issue?

A company uses Secure Email Gateway to provide email access to its mobile devices and uses Exchange 20VT6 as its email infrastructure.

Today the VMware Workspace ONE UEM administrator received a report that all newly enrolled devices (iOS and Android) were unable to receive email After speaking with some end users, the administrator found previously enrolled devices were still able to receive email on their mobile devices. The users who reported this issue are able to access their email through Outlook Web Access (OWA) on their computers.

Which statement describes the possible root cause of this issue?

A. The Secure Email Gateway server is unable to connect to the Exchange server.

B. The Exchange 2016 client access server cluster sporadically refuses to connect (HTTP 500)

C. There is an email compliance policy restricting email access to only Android devices.

D. The Secure Email Gateway is unable to update policy with VMware Workspace ONE UEM API

View Answer

Answer: D

Explanation:

The key details provided are:

Only newly enrolled devices are unable to receive email.

Previously enrolled devices still receive emails without issues.

Affected users can access their emails via Outlook Web Access (OWA) on their computers.

Let’s analyze each option:

A. If the Secure Email Gateway server was unable to connect to the Exchange server, then no device (neither new nor previously enrolled) would be able to receive emails. So this option is unlikely.

B. The Exchange 2016 client access server cluster sporadically refusing to connect (HTTP 500) would likely affect all devices rather than just the newly enrolled ones. Moreover, users being able to access email via OWA suggests that the Exchange server itself is operational. So, this option is also unlikely.

C. If there’s a policy restricting email access to only Android devices, then iOS devices would be affected. However, the problem description mentions both iOS and Android devices not receiving emails. Therefore, this option isn ’ t valid.

D. The Secure Email Gateway updates its policies with the Workspace ONE UEM through its API. If it cannot update the policies, it may not be aware of or allow new devices to access emails. Previously enrolled devices, which were recognized before any potential API communication issue arose, would still work as their policy would be unchanged. This seems like the most logical option.

Given the above analysis, the answer should be:

D. The Secure Email Gateway is unable to update policy with VMware Workspace ONE UEM API.