Does the solution meet the goal?

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

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You are implementing Dynamics 365 Customer Service for a call center. There are separate queues for level1 and level2.

You need to set up the queues to meet the following requirements:

✑ Users must have their own queues that no one else can access.

✑ Users must not be able to view each other’s queue.

✑ Users must be able to work from the support queue.

Solution:

✑ Set up each user queue to be private.

✑ Set up level1 and level2 queues to be public and add applicable members.

✑ Set up the support queue to be private.

Does the solution meet the goal?
A . Yes
B. No

View Answer

Answer: A

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-queues-manage-activities-cases