To meet this requirement you configure a service level. Where should the service level be configured?

In an insurance claim application, you have the following requirement: All claims must be resolved within 30 days.

To meet this requirement you configure a service level. Where should the service level be configured?
A . The case type
B. The process
C. The stage
D. The step

View Answer

Answer: A

Explanation:

To meet the requirement that all claims must be resolved within 30 days, you need to configure a service level on the case type. A service level on the case type defines a goal and deadline for resolving a case. You can also define actions to take when a case reaches or exceeds its goal or deadline, such as sending an email notification or escalating the urgency. The other options are either incorrect or irrelevant for this requirement.

References: https://docs-previous.pega.com/case-management/87/defining-service-levels-case-types