Which two requirements demonstrate the need to configure correspondence? (Choose Two)

Which two requirements demonstrate the need to configure correspondence? (Choose Two)
A . Assign a new insurance claim to a case worker to process.
B. Phone a customer for additional information about the case.
C. Fax a new insurance claim to the auto repair shop.
D. Text the customer with status changes in an insurance claim.

View Answer

Answer: C,D

Explanation:

These answers are correct because they demonstrate the need to configure correspondence, which is a way of communicating with external parties through email, fax, letter, or text message. Correspondence can be configured to send information or documents related to a case to customers, stakeholders, or other parties involved in the case.

References: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 7: Correspondence)