What is the best approach under this circumstance?

A developer has published a journey and then realized some modifications are needed.

What is the best approach under this circumstance?
A . Stop the journey, create a new version, start modifying & testing, and publish the journey.
B. Create a new version of the journey, start modifying & testing, and publish the journey.
C. Close to new entrances of the journey, duplicate the journey, start modifying & testing, and publish the journey.

View Answer

Answer: A

Explanation:

The best approach under this circumstance is to stop the journey, create a new version, start modifying & testing, and publish the journey. Stopping the journey will prevent new customers from entering the journey and allow existing customers to complete their current path. Creating a new version will allow the developer to make modifications to the journey without affectingthe previous version. Modifying & testing will allow the developer to make changes to the journey design and logic and test them before publishing. Publishing the journey will activate the new version of the journey and make it available for customers to enter. The other options are not valid or optimal approaches under this circumstance. Creating a new version of the journey without stopping the previous version will result in two active versions of the same journey, which may cause confusion or inconsistency.

Closing to new entrances of the journey will prevent new customers from entering the journey, but it will not allow the developer to make modifications to the journey. Duplicating the journey will create a copy of the journey, but it will not preserve the history or statistics of the original journey.

References:

https://experienceleague.adobe.com/docs/journey-optimizer/using/journeys/manage-your-journeys.html?lang=en