What are the best solutions for this issue?

Nash is working on a Finance Jira project. The next week, while still working on the Finance project, he also worked on HR projects. Both projects are using their own unique statuses in their project workflow.

Nash has updated the default board filter to the JQL below:

project in (HR, Finance) ORDER BY Rank ASC

A few issues are missing from the Jira board.

What are the best solutions for this issue? (Choose two.)
A . Update the quick filter.
B. Update the Jira workflow.
C. Update the board column.
D. Update the board filter.

View Answer

Answer: C D

Explanation:

If some issues are missing from the Jira board even though Nash has updated the board filter to include both projects, it’s likely due to the board’s configuration. Here are the two best solutions:

C. Update the board column.

Jira boards are configured to map each column to one or more statuses. If a status used in either of the two projects’ workflows is not mapped to a column in this board, issues with that status will not appear. Nash can solve this problem by adjusting the column configuration to ensure all statuses used in these projects are mapped to a column.

D. Update the board filter.

While Nash has included both projects in his filter, there might be other criteria in the filter that are excluding the missing issues. Nash should review the filter query to ensure it includes all the necessary criteria to capture all relevant issues from both projects.

Please note, Updating the quick filter (A) would only affect the issues displayed temporarily, it wouldn’t solve the issue of missing tasks. Updating the Jira workflow (B) is a more substantial change that should not be necessary in this case, as the issue is likely with the board’s configuration rather than the workflows of the individual projects.