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Which of the following steps in the troubleshooting process does this series of commands represent?
A user is unable to access the internet on a PC.
A technician examines the PC and runs the following commands:
Which of the following steps in the troubleshooting process does this series of commands represent?
A . Establish a theory.
B. Verify full system functionality.
C. Establish a plan of action.
D. Identify the problem.
Answer: B
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