Which of the following should the technician do NEXT?

A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working tine for another user. The technician replaces the adapter; however, the issue persists.

Which of the following should the technician do NEXT?
A . Use another brand of VGA lo DisplayPort adapter.
B. Research the issue further and formulate a new hypothesis to test.
C. Ask the user additional clarifying questions regarding the issue.
D. Document the action taken and the outcome.

View Answer

Answer: C

Explanation:

https://spryzensecurity.medium.com/what-is-troubleshooting-methodology-40cec6b6494

The technician should ask the user additional clarifying questions regarding the issue. This will help to identify any other potential causes of the issue, such as software configuration or compatibility issues, before attempting any further troubleshooting steps.