Which of the following is the FIRST step the technician should take?

A user reports that a computer has a virus on it.

Which of the following is the FIRST step the technician should take?
A . Determine a plan of action to resolve the problem.
B. Run antivirus software to remove the virus from the computer.
C. Ask the user about the symptoms the computer is experiencing.
D. Make a backup of the user’s data on an external drive.

View Answer

Answer: C

Explanation:

Asking the user about the symptoms the computer is experiencing is the first step the technician should take when a user reports that a computer has a virus on it. This step helps the technician to gather information and identify the problem before determining a plan of action to resolve it. Running antivirus software, making a backup of the user’s data, or determining a plan of action are not the first steps, but possible actions that can be taken after identifying the problem.