Which of the following should the support representative do NEXT?

While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes.

Which of the following should the support representative do NEXT?
A . Send a quick message regarding the delay to the next customer.
B. Cut the current customer’s lime short and rush to the next customer.
C. Apologize to the next customer when arriving late.
D. Arrive late to the next meeting without acknowledging the lime.

View Answer

Answer: A

Explanation:

The support representative should send a quick message regarding the delay to the next customer. This will help the next customer understand the situation and adjust their schedule accordingly.