What is required to synchronize fields from a parent to a child case(s)?
What is required to synchronize fields from a parent to a child case(s)?
A . The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
B. Major Issue Management needs to be installed and certain properties enabled
C. No action required, this is a standard Customer Service Management feature
D. The role of sn_customerservice.customer_case_manager must be assigned
Answer: C
Explanation:
Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/task/config-major-case-synchronization.html
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