Which out-of-the-box configurable criteria can be used?

exams CIS-CSM V2 CIS-CSM exam 0 Comments

Assignment workbench enables customer service managers to assign tasks to agents via configurable criteria known as Matching Rules.

Which out-of-the-box configurable criteria can be used? (Choose three.)
A . Assigned Cases
B. Agent Affinity
C. Availability Today
D. Matching Skills
E. Agent History

Answer: A,C,D