Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)
A . Manage cases on behalf of customer service agents
B. Create cases on behalf of customers
C. Manage requests on behalf of customer service agents
D. Create requests on behalf of customers
E. Manage major incident communication on behalf of a customer service manager

View Answer

Answer: B,D

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/employee-create-case-for-customer.html