What are some of the influencing factors that will help determine the type of customer support desk structure required? (Choose four.)

exams CIS-CSM V2 CIS-CSM exam 0 Comments

What are some of the influencing factors that will help determine the type of customer support desk structure required? (Choose four.)
A . Knowledge and skills required for agents
B. Geographical location of customer
C. Languages spoken by agents
D. Number and type of support tools available
E. Number of customer service portals used
F. Number of agents required

Answer: A,C,D,F