Which of the following statements is correct when the 'Contact Local Time' field is enabled in a case form?

Which of the following statements is correct when the ‘Contact Local Time’ field is enabled in a case form?

exams CIS-CSM V2 CIS-CSM exam 0 Comments

Which of the following statements is correct when the ‘Contact Local Time’ field is enabled in a case form?
A . The field is not based of the customers profile time zone
B. The field is active in the base form
C. The field is always based on the system time zone
D. Agents can use the field to identify if it is the right time to contact customer

Answer: A