Configure chat for Agent Workspace so that agents can interact with their customers.

exams CIS-CSM V1 CIS-CSM exam 0 Comments

Configure chat for Agent Workspace so that agents can interact with their customers.

From a chat, agents can: Options are:
A . Escalate the chat to virtual agent
B. Create a record, such as an incident or a case
C. Escalate the chat to another agent
D. Respond to questions

Answer: B,C,D