Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.

Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.
A . Define a template.
B. Set up an approval process.
C. Activate Live Activity Configuration.
D. Create a customer and assign an e-mail address.

Answer: A,D