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Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.
A . Operating hours
B. Maintenance plan
C. Service contract
D. Working calendar
Answer: A,C
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