Which of the following is the MOST efficient next step the technician should complete?

A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs.

The technician verifies the printer is on and notices the printer LCD screen has the following error message:

Paper Jam, Jam in fuser.

Which of the following is the MOST efficient next step the technician should complete?
A . Apply a maintenance kit to the printer
B. Check the printer paper path to locate any obstructions.
C. Turn the printer on and off to see if the error clears.
D. Replace the fuser.

View Answer

Answer: B