Which three approaches should a consultant use to learn about and empathize with the customer?

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Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK’s process and pain points.

Which three approaches should a consultant use to learn about and empathize with the customer? Choose 3 answers
A . Embodying
B. Shadowing
C. Interviewing
D. Role Playing
E. Leading Workshops

Answer: A,B,C