ServiceNow CIS-FSM ServiceNow Certification Implementation Specialist – Field Service Management Online Training
ServiceNow CIS-FSM Online Training
The questions for CIS-FSM were last updated at Nov 19,2024.
- Exam Code: CIS-FSM
- Exam Name: ServiceNow Certification Implementation Specialist – Field Service Management
- Certification Provider: ServiceNow
- Latest update: Nov 19,2024
A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?
- A . Reactive field service
- B . Internal field service
- C . External field service
- D . Predictive field service
What field service model is used for maintenance at regular intervals?
- A . Predictive
- B . Project
- C . Reactive
- D . Planned
What state must a work order request be in to set dependencies for work order tasks?
- A . Draft
- B . Approved
- C . Qualified
- D . Waiting Approval
- E . Awaiting Qualification
What do administrators use to create questionnaires for work orders and work order tasks?
- A . Process Automaton Designer
- B . Targeted Communication
- C . Survey Designer
- D . Assessment Designer
When can work order tasks be dispatched?
- A . Parts have been sourced
- B . Field agent is assigned
- C . Customer books an appointment
- D . Dispatch group is assigned
Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?
- A . Outlook calendar
- B . Agent calendar
- C . Team calendar
- D . Google calendar
Which operational role typically creates personal events for an agent’s calendar?
- A . wm_manager
- B . wm_agent
- C . wm_dispatcher
- D . wm_admin
How are dispatch groups that can be selected from work order tasks filtered?
- A . By Manager
- B . By Location coverage
- C . By Group type
- D . By Group members
Where can dispatchers view real-time locations of agents?
- A . Agent map
- B . My task map
- C . Manager map
- D . Dispatch map
When using territory management, what can field service admins assign to an individual or group?
- A . Skills
- B . Parts
- C . Routes
- D . Locations
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