What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)

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What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)
A . Define the Business Pain Points
B. Provide consistent service to customers
C. Have a clear understanding of the use cases
D. Define the number of hours needed to develop the associated requirements
E. Implementation is only as good as the underlying process

Answer: A, C, D, E