What should you do before you report incorrect software behavior to SAP (third-level support)?? Note: There are 2 correct answers to this question.

What should you do before you report incorrect software behavior to SAP (third-level support)?? Note: There are 2 correct answers to this question.
A . Test the issue on the customer’s SAP Commerce installation.
B. Document the complete technical environment information of the system where the incident occurred to provide to SAP.
C. Reproduce and validate the problem on the standard out-of-the-box SAP Commerce.
D. Tell the customer that the reported problem will be fixed in a future patch release.

Answer: B,C